In today’s technological era, we’re seeing more sophisticated and complex configurations of gadgets and products that require specialized knowledge and expertise to use. When it comes to repairing and servicing, quick response and efficient action demarcate future sales and are responsible for their decline.
A product manufacturing company needs efficient service and repair department as it enables the company to provide customers with timely and effective solutions to product problems. By maintaining a loyal consumer base in the market with positive feedback, company recognition and sales can easily thrive.
Customers can receive quality service and assistance if there are any problems with the product and companies can troubleshoot it easily through their service and repair departments.
Furthermore, this department can play an important role in the product’s preventive maintenance and repair, extending its lifespan and reducing the need for costly replacements or repairs. Finally, assisting the company in developing better customer relationships and ensuring customer satisfaction.
How to develop some key customer service skills?
Be a good listener:
It is critical to concentrate on understanding the customer’s needs and responding helpfully and courteously. To address all of their concerns, communicate clearly and actively listen to them.
Be Positive
A positive attitude and a solution-oriented response are essential to customer service. Demonstrate to them that you genuinely care, that you are an expert and that they have come to the right place.
Constant Follow Up:
Most businesses overlook this step and as a result, customer problems are often delivered but not addressed. Follow up with customers after a purchase or inquiry to ensure that they are happy with their experience.
Why does the turnaround time need to be ASAP?
To meet deadlines and customer expectations, turnaround time or TAT should be as quick as possible, if not immediately. Quicker TAT help businesses maintain customer loyalty, remain competitive, and increase customer satisfaction, that’s key to being a master in your industry. Quick turnaround times can reduce the amount of time and resources required by a company to meet customer demands.
Service and Repair at Evolute Cleantech Solutions
Cleantech and Fintech domains are the focus of Evolute Cleantech Solutions’ customer service. The department is led by an expert and experienced team of service engineers who adhere to ISO 9001: 2015 and Mastercard TQM quality standards.
Our DSIR-certified R&D center and TQM-certified state-of-the-art manufacturing facility in India deliver excellent results that exceed customer expectations. The cleantech product service station offers a range of battery packs with various capacities, including a BMS tester or cell tester. Large complex custom battery test machines are also serviced.
We not only manufacture battery packs which are customizable as per customer’s needs and requirement but also provide service as requested or needed for our customers and intend to also offer our services to other competitor packs.
Thermal Printers, Pin Pads, Omnichannel Payment Devices, Biometric Authentication Devices, and POS Terminal Devices are all industriously serviced in the Fintech domain. As advanced station points, we can meet your needs in both of these areas.
With 15 well-equipped service centers for multiple product servicing, over 50 model servings, and more than a century of satisfied customers, we are one of the fastest-growing service verticals with a presence across the country. We are capable of servicing devices in both domains up to L1, L2, and L3, and have 7 major servicing centers across India including Mumbai, Chennai, Bangalore, Delhi, Kolkata, etc. Our centralized high-level Repair Centre resides in Mumbai with service capability up to L4!
Our management system and service setup also encompass multiple mobile servicing engineers and ASP at multiple locations under surveillance. As a company with a proven track record of servicing major states, our objective is to expand into every state within the next 5 years with an excellent customer experience. To get the best customer experience and solve your product problem, be part of Evolute Cleantech Solutions!
Our Quest to Thrive for Excellence :
We have provided our service in the most difficult locations in India for example – Bangladesh Border, Guwahati, interiors of rural areas, our mobile service engineers are always ready to do the best they can regardless of seasons, calamities or any other difficulties. Our service engineers have also travelled 500-1000 km at once to offer help and provided their service in record time. Other than this our service centers across various cities are our pillars of support on whom you can rely on without any second thoughts. We also provide servicing or repair services for our international customers as and when required.
The Client was blown away by the service provided by our expert service engineers, as the turnaround time was also extremely fast, and the activity was completed as quickly as it could have been.
